Player Protection

We take player safety seriously at Lucky Tiger. We commit to maintaining a safe playing environment and to offering practical tools that help customers control activity and limit harm. The following page explains our approach to responsible play, the controls available in your account, signs of problem behaviour to watch for, and where to find support if gambling stops being fun. Read the options carefully and use the tools that suit your needs. Our goal is to keep play controlled, transparent and within your comfort zone.

Lucky Tiger Responsible Gambling

Policy focuses on prevention, respect and practical control. We promote responsible gambling through clear account tools, simple rules and access to external support. Availability of tools depends on account status and Terms and Conditions.

Player Protection Principles

Protection prioritises voluntary limits, clear information and quick access to help. Participation is only for those aged 18 or over. We encourage honest play, sensible budgeting and prompt action when signs of harm appear.

Account Controls

Deposit and Loss Limits

Set daily, weekly or monthly deposit limits in your account. Limits restrict how much money can be added and help control spending. You can reduce limits instantly; increases may take 24 hours to take effect for safety reasons.

Session Time Limits and Time-outs

Use session timers and short time-outs to break play. Session limits remind you when to stop and time-outs pause access for a set period - from 24 hours up to 30 days - to regain perspective.

Self-exclusion

Longer exclusions are available if required. Self-exclusion blocks access to the account for the chosen period and can be extended. Requests can be made through account settings or support.

Recognising Problem Behaviour

Warning signs include chasing losses, playing longer than intended, neglecting responsibilities, hiding activity, or spending money needed for essentials. Frequent emotional reactions to wins or losses also indicate risk. Take action at the first sign.

Staying in Control

Set a budget before you play and stick to it. Use available limits and session tools. Avoid gambling when stressed or under the influence. Treat play as entertainment, not a way to earn income. Keep records of deposits and time spent to monitor habits.

Help and Support

If you need specialised help, contact Gambling Help Online for Australian support, Lifeline for crisis counselling, or local Gamblers Anonymous groups. For account actions or to discuss limits, get in touch with customer support via the site. Independent professional help is recommended for ongoing concerns.